Terms & Conditions
Book and Ball Terms and Conditions
Booking Terms and Conditions
When you book with Book and Ball, these Terms and Conditions and other information such as our Parents Guide and Policies and Procedures document define the agreement between us and let you know what to expect from Book and Ball and what we expect from you. If you have any questions about our Terms and Conditions, please call our Customer Services team on 07725 886714.
1. Bookings
Bookings made online or by telephone will be confirmed by email. A booking is confirmed when we receive the appropriate deposit and receipt of these constitutes acceptance of these terms and conditions.
2. Payments
Book and Ball accepts payment by bank transfer James Taylor 40-18-46, 91428845.
3. Offers and Discounts
The best available price will always be offered to you at the time of booking.
4. Cancellations
If you give us at least 14 days’ notice before the camp date(s) you would like to cancel, we will refund all monies paid .If you give us less than 7 days’ notice before the date(s) you would like to cancel, no refund is available.
5. Your Child’s Information
It is the responsibility of the person making the booking to ensure that all details provided are accurate, in particular full information about each child, including medical and other special educational needs, and emergency contact information. If we do not have all this information before camp starts, your children will not be allowed on camp.
6. Special requirements
Book and Ball recognises that the needs of individual children vary, and will endeavour to accommodate children with specific needs and/or medical conditions within the camp environment. It is our policy not to exclude any child due to specific needs and/or medical conditions wherever possible.
It is the responsibility of the parent/carer to inform us of any medical conditions and special educational needs or disabilities, whether booking online or over the phone, so we can discuss how best to accommodate the child, and consider whether any reasonable adjustments can be made to ensure they are able to fully participate and enjoy the activities on camp within the staffing ratios provided for their age group. The needs of each child vary so decisions are made on a case-by-case basis and depend upon the level of support each individual child may require.
We are not able to provide additional staff to support a child above our standard ratios of 2:16 for 4 to 5 year olds, 1:14 for 6-7 year olds and 1:15 for 8 years old and over, irrespective of any specific needs or medical conditions. Where we feel that a child is not coping within these ratios, we reserve the right to ask the parent/carer to come and collect their child. No refund will be available.
7. Illness and First Aid
Book and Ball requires that all children who are ill or infectious be kept home for the full duration of their ailment, and for 48 hours after the last symptom occurs. Book and Ball will only administer medication if it has been prescribed by a doctor or other health professional.
In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary. Essential prescribed medication including Epipens must be handed in to the Camp Manager for safe-keeping.
8. Child Exclusion
Book and Ball has a responsibility for ensuring the well-being and safety of all children in our care and have approved procedures for managing behaviour. The company follows a zero tolerance policy on discrimination, bullying and persistent poor behaviour of any kind, irrespective of any special needs. On rare occasions, and in more serious cases, we reserve the right to ask parents to remove children from camp either for the remainder of the day (part exclusion), or for the rest of the season (full exclusion). No refund will be made for any remaining days booked, and any costs associated with the exclusion will be the parents’ responsibility. We reserve the right to exclude a child at any time prior to or during a session due to illness. The parent/carer will be expected to come and collect their child.
9. Notice of Absence
If a child is not attending a scheduled day on camp, parents/carers must telephone the Camp Manager to allow us to update records.
10. Programme and activities
From time to time, we may need to change venues, dates, activities and courses for reasons within or outside our control.
Activity programmes are subject to change in the event of unsuitable weather or other circumstances beyond our control. Timetables displayed on camp are a guide and are subject to change.
11. Personal Property
All your child’s personal property is your responsibility and Book and Ball is not liable for any lost or damaged property on camp. If you believe that your child has left an item on camp, please contact the Camp Manager who will do their best to assist you. Lost property will remain on camp until the last day of the season and should be collected before the last day. Unclaimed lost property will be taken back to Head Office and then donated to charity. We are unable to return any items to you from Head Office.
12. Mobile Phones and Electronic Devices
All mobile phones and electrical devices are prohibited on camp. If found, children will be asked to place the device in the Camp Manager’s box which will be locked and secured at all times. The device will be returned to the authorised parent/carer at the end of the session.
13. Insurance
All children in our care are covered by our Public Liability Insurance.
14. Photography / Filming
Please be aware that Book and Ball occasionally take photographs/video footage of children on camp for promotional reasons. If filming is due to take place, camp staff will inform all parents on arrival and your children can be opted out if you wish.
15. Parent Feedback / Complaints
If you have concerns or suggestions, please tell us; we value your feedback and use it to develop and improve our services.
If you have a concern regarding camp, this should initially be raised with your child’s Camp Manager or Crew Leader. If you are unable to resolve the issue, then the relevant Divisional Manager at Head Office will be advised, and will attempt to resolve the issue to your satisfaction. In the unlikely event that your complaint cannot be resolved, you may wish to contact Ofsted on 0300 123 1231.
16. Safeguarding
Book and Ball has legal obligations in relation to safeguarding and any suggestion of child abuse or neglect will be investigated and reported to relevant governing bodies, local authorities and agencies.
17. Policies and Procedures
For our full policies and procedures document, please email our customer services team at jamie@BookandBall.co.uk.
18. Data Protection
To process your booking, we need to collect personal details about you and your children. We will treat it as confidential and keep it secure, complying with all relevant UK legislation. We will use your email address and telephone number to contact you with information that relates to any bookings that you make and any information that we might need that relates to the welfare of your child. We would also like to use some of your details to tell you about our products and services.